Your information
Ask ORE to delete your information
You can ask us to delete what we hold about you — from our WhatsApp, Facebook Messenger and Instagram chats, our website tools and our records.
How to ask
- Send us a message on WhatsApp +60 12-550 5369 or by email to info@oremalaysia.my: “Please delete my information”. Tell us the phone number, or the Facebook or Instagram name, you used with us.
- We check it is you. We reply on the same number or account you used with us.
- We delete it within 21 days and tell you when it is done.
What we delete
- Your conversations with us, and the photos, files and voice notes you sent.
- Replies the AI assistant wrote for you, and the notes we kept about your enquiry.
- Your name, phone number and address in our customer list.
- What you sent us from the tools on this website.
What we have to keep
Invoices, receipts and payment records are kept for seven years, as Malaysian tax law requires. We keep only what those records need, and nothing else.
On your own phone
Deleting what ORE holds does not remove the chat from WhatsApp, Messenger or Instagram on your phone — you can delete it there yourself at any time.