How ORE looks after your information

Who we are

ORE SMART SDN BHD (201501027168 (1152492-U)), trading as ORE, 113-2, Jalan Mahogani 5/KS7, Bandar Botanik, 41200 Klang, Selangor. We make and install glass, mirrors and coatings. When this page says “we”, it means ORE.

What we collect

• Your name and phone number, and the name on your Facebook or Instagram account when you message us there.
• Your messages to us, and what you send with them: photos, PDF files and voice notes.
• The sizes, area or address you give us for a quotation, a site measurement, a delivery or an installation.
• Orders from our online shop: your name, phone, delivery address, what you ordered and how you paid.
• What you send us from the tools on this website (the AR camera, Mix & Match, Measure & Design) when you press “Send to ORE”.
• Payment slips you send us. They may show bank details; we use them only to confirm your payment.

We never ask for your identity card number, your bank card number or a password in a chat.

Why we use it

• To answer your questions and prepare your quotation.
• To arrange the site measurement, the delivery and the installation.
• To take payment, issue invoices and keep our accounts.
• To follow up on your own enquiry. Tell us to stop and we will.

We do not sell your information, and we do not give it to other businesses for their advertising.

Automatic replies

On WhatsApp, Messenger and Instagram an AI assistant may reply to you, or write a reply for a person at ORE to send. It answers from ORE's own information and price list. A person at ORE can read every conversation and take over at any time. Voice notes may be turned into text so that we can read them. Links you send us are never opened automatically.

Who can see it

• ORE's staff, and our installers and glass suppliers — only what they need for your job.
• The services we use to run ORE, each only for its part: Meta (which carries WhatsApp, Messenger and Instagram messages), Anthropic (the AI assistant), OpenAI (turning voice notes into text), Supabase (our database), Vercel (this website), Google (file storage) and Bukku (our accounts).
• A government authority, when the law requires us to.

Some of these services keep or process information outside Malaysia, for example in Singapore or the United States.

How long we keep it

We keep your conversations and files while we need them for your enquiry, your job and its warranty. Invoices, receipts and payment records are kept for seven years, as Malaysian tax law requires. You can ask us to delete the rest at any time.

Your rights

• Ask what information we hold about you, and for a copy of it.
• Ask us to correct it.
• Ask us to delete it (how to ask is at the end of this page).
• Ask us to stop follow-up messages.

Message us on WhatsApp or by email. We answer within 21 days.

Cookies and your browser

This website uses no analytics or advertising trackers. It keeps a few small notes in your own browser — your shop cart, the glass you picked in our tools, and the page you came from, so that Back works. They stay on your device and are not used to follow you around other websites.

Keeping it safe

Only ORE staff who need your information can open it, the files you send are kept private, and every change to your quotations and payments is recorded.

Changes to this page

When we change how we use your information, we change this page and the date at the top.